Frequently Asked Questions:
Q: Do your prices include GST?
A: Where applicable, the prices displayed on Love Byron Bay include GST.
Q: Do your prices include shipping?
A: No. We offer flat-rate Australia wide shipping for $15. This is added to the total price of the products you order. We offer free shipping in Australia on orders over $100.
Q: How long will it take to get my order?
A: That all depends on where we're delivering to!
On average, delivery of your products takes between 2-6 business days from receiving confirmation of payment, however we cannot guarantee that we will deliver within this timeframe. Delivery of your order will be via either Australia Post or courier - whichever is more appropriate for your location, and chosen at the discretion of Love Byron Bay. If you have specific delivery instructions/information - including authority to leave or sign on delivery instructions, then please include these in the comments section of your order.
Q: How often do you sent out orders?
A: Our Australian-made artisan chocolates are sent directly from us in Byron Bay, NSW, four days a week; Monday - and all orders placed before 1pm will be sent out the same day.
Q: What if the weather is hot, will my chocolates arrive in good condition?
A: We want you to receive your Byron Bay artisan chocolates in the best possible condition and so to ensure that your Byron Bay chocolates and confectionery arrive at their destination in the best possible condition, Love Byron Bay may delay the delivery of chocolates for one or two days if the weather is extremely hot on the day the chocolates are ordered. Where your order is placed on a Thursday or Friday, we may send products on the following Monday so that the products do not sit in a delivery depot over the weekend. Order online and know that we're looking after your chocolate - we're deliverers of happiness afterall!
Q: What if my chocolates and gifts are damaged when I receive them?
A: Damage or defective product must be notified to Love Byron Bay within 5 (five) days of receipt, otherwise replacement or refund may be denied and photos must be provided. Goods deemed unsuitable by the purchaser (i.e. not faulty) are non-refundable. A proof of purchase must be provided before a refund will be processed and we may ask you to supply a photo to support your returns claim. A refund is only given in the same form of currency used for the purchase. For example, if the item was purchased with a credit card, the refund must be issued to that same card. Love Byron Bay creperie and chocolate boutique can be contacted via email at firstname.lastname@example.org for all returns related enquiries or click here for our contact page.
Q: What are your Terms & Conditions of supply?
A: Our supply of products to you is subject to our Terms & Conditions, which must be agreed to as part of each order placement. Our Terms & Conditions may change over time, and so we encourage you to review them with each order.
Q: How should I care for and store my Love Byron Bay boutique artisan chocolates?
A: Love Byron Bay chocolate will maintain freshness if stored at temperatures that are between 16-20 degrees Celsius.
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