Shipping policy
Shipping Information
Delivery methods and Express Post
To ensure our product arrives quickly, in good condition and safely, Love Byron Bay uses Australia Post’s Express Post service and Aramax couriers. The Express Post network usually takes 2-4 days from Byron Bay, depending upon where in Australia your chocolate is being shipped to. Due to the sensitive nature of the product your order will be packaged in insulated temperature protective material and dispatch will be managed prioritising transit times that aims to minimise exposure to potentially extreme temperature conditions and delays. Thus we do not dispatch parcels on Fridays and wait until after the weekend or long weekend. This is to ensure your parcel arrives in good condition and is not sitting in a shipping warehouse over the weekend . We therefore delay dispatching your order in our temperature-controlled facility if we have concerns about the weather causing damage. Australia Post will return your order to the nearest post office or depot for collection if no one is present to receive the delivery. To ensure product arrives safely we recommend you arrange a delivery location where someone will be available to receive your order.
Expected Delivery Time
Online orders can take between 2-6 business days to process, pack, and deliver to the shipping location from our Byron Bay Centre. You will receive a confirmation once your order is dispatched. During peak periods such as Christmas and Easter, standard delivery times may vary. Christmas in particular can coincide with warmer weather. Please consider ordering early to ensure you receive your order before your desired date.
Postage Cost
We charge 3 different fixed rates of $15.00, $18.00 or $24.00 for deliveries in Australia dependant upon the size and weight of the order. These are based upon Australia Post fees.
International Delivery
Orders placed through our online store can only be delivered to addresses throughout Australia. International orders can be made via email: info@love-byronbay.com and delivery will be calculated based on the order weight and delivery address. We recommend sending via Express Post International, through Australia Post, to take advantage of tracking and signature on delivery, and a 2-10 business day delivery time frame.